Welcome to our FAQ page. The questions are not listed in any particular order or category. Please feel free to contact us with additional comments. We will periodically update this page.

If I place a phone order today, when will it go out?
Orders placed before noon will usually go out that day. We ship M, T,and W only but we will ship to OH, KY, MI, & IN on Thursday if the package will arrive in one day. We do ship Next Day Air UPS/Fedex on Thursday.

When are Internet orders shipped?
Orders placed on line usually go out the next day. We check our orders frequently throughout the day and it is possible some orders placed before 10:00 AM EST will go out the same day.

What is an order ID number?
This important number verifies that your order was placed successfully on line. If you do not receive an order ID number, then try again.

Can you tell me where is my package?
Only packages shipped via UPS/Fedex can be tracked. Priority mail does not have tracking capabilities.

My package was crushed. What should I do?
If you are home when delivery is made, refuse the shipment and have it sent back to Grubco. If the package is left at your door, it is up to you, the consignee, to reconcile with the delivery service.

My package was left in the sun all day (or in the mailbox, or in the snow, etc), and when I came home they were all dead. Will you send a replacement?
Unfortunately we will not replace them. We require that someone be at home to receive the package. These are live animals that have to be cared for properly. We can ship to your work address, a friend, relative, etc. if no one will be home. It is your responsibility to make arrangements for prompt receipt of the package.

Is there a faster way to ship than standard delivery?
Yes. We offer Next Day and Second Day delivery via UPS/Fedex. Depending on your zip code, Second Day delivery is sometimes just a few dollars more than standard delivery.

I only received part of my order. Did you forget to ship them?
No we did not forget. Crickets are shipped from LA via Fedex. All other products are shipped from OH. They may arrive on different days.

The mealworms seem smaller this week. Why?
The size varies weekly due to many factors. All of our mealworms are shipped fresh, never left over from one week to the next or packed days in advance. Some factors affecting size include weather, season, and amount ordered. The mealworms are always graded by size and should be of consistent size for the batch, not necessarily the same size weekly.

Do you have different size waxworms and superworms?
We only offer one size of these two different insects. There is not enough of a demand from our customers to offer other sizes.

How are Mighty Mealys different from Superworms?
Mighty Mealys are mealworms. They are the exact same species as our other mealworms, only bigger. Superworms are the larvae of another species of beetle. They are not mealworms. Our insects are not worms at all. They are all the larvae stage of an insect. Crickets are the only exception, as they are the adult stage.

How do I get the crickets out of the shipping box?
Carefully remove the tape from the box and quickly dump contents into a large plastic garbage bag or can. With the crickets in the bag or can, they cannot jump or crawl out because the sides are too slick. You can then easily pour the crickets into your aquarium or box. You can use the egg flats the crickets are shipped in to give them something to crawl on. This is important. Please provide clean, fresh potatoes, etc for moisture and be sure to keep your container clean. Remember that each week the crickets grow ¼" or more. Keep at 75 to 80F.

How do I store mealworms for a long period?
Put about 2500 or less per container and cover with 2-3" of wheat bran or 50-50 oat meal/corn meal. Place in refrigerator for 2-3 weeks. Take out of refrigerator and let them warm to room temperature. Feed one carrot for 24 hours. You can use lettuce, apples or any other vegetable, but we feed carrots at Grubco. Remove the carrot, and place back in refrigerator. Repeat this process every two to three weeks.

Do you have any other products not listed on the website?
Everything we sell is listed on this website.

What are your hours of operation?
We answer the phone from 8:00 AM to 5:00 PM EST Monday-Friday. A person always answers your call. We do not have an answering machine or a complicated phone system. After hours you can contact us by fax or email, or you can place an order on-line.